Connect Intercom to Twilio
When a new conversation starts in Intercom, Genexti sends an SMS via Twilio automatically, with an AI writing the content on the way through. You describe it in plain English, and there is nothing to code and no separate AI subscription to buy.
Support conversations carry the clearest signal about what customers actually want. Text messages get read within minutes, which makes them the right channel for anything urgent.
Connect Intercom and Twilio free →Popular Intercom → Twilio automations
Three of the most common ways teams wire these two together. Each one is a single workflow in Genexti.
A new conversation starts → Send an SMS
The moment a new conversation starts in Intercom, Genexti reads the conversation, lets an AI write it up properly, and sends an SMS via Twilio.
A customer asks about pricing → Text the on-call person
The moment a customer asks about pricing in Intercom, Genexti reads the conversation, lets an AI write it up properly, and texts the on-call person via Twilio.
A conversation is closed → Send a reminder by text
The moment a conversation is closed in Intercom, Genexti reads the conversation, lets an AI write it up properly, and sends a reminder by text via Twilio.
How to connect Intercom to Twilio
Describe it in plain English
Type what you want. Something like "when a new conversation starts in Intercom, send an SMS via Twilio". Genexti's AI builds the whole workflow, both steps included, and lays it out on the canvas so you can see exactly what it will do.
Connect both accounts once
Connect Intercom and Twilio from the connections screen. You only do this once, and every future workflow reuses the same connection, and credentials are stored encrypted, never in the workflow itself.
Run it, then turn it on
Run it once and inspect the real output of each step. When it looks right, activate it. From then on it runs by itself, and you can see every execution with its full input and output.
Why use Genexti for this instead of Zapier?
Most tools can move a conversation from Intercom into Twilio. The difference is what happens in between. Genexti includes the AI, so the conversation arrives in Twilio already summarised, categorised and written up like a person did it, instead of a raw dump of fields. And because the AI is part of the platform, it isn't metered separately or billed per task.
Genexti is also a website builder and a code IDE in the same account, so the same subscription that runs this automation also builds the site the conversation came from.
Questions about Intercom and Twilio
How do I connect Intercom to Twilio?
In Genexti you describe it in plain English. Say "when a new conversation starts in Intercom, send an SMS via Twilio" and the AI builds the workflow, both steps included. You connect each account once and it runs on its own from then on.
Do I need to write any code?
No. There is nothing to install and no script to maintain. If you want to see the detail, every step opens into an advanced view where you can edit fields, expressions and the raw JSON. You never have to.
Can the AI write the content that goes into Twilio?
Yes, and that's the difference. Genexti includes the AI, so an AI step can summarise the conversation, pull out the fields that matter and phrase an SMS properly before it reaches Twilio. There's no separate AI subscription and no per-task AI charge.
Is connecting Intercom and Twilio free?
You can build and run this on the free plan without a credit card. Paid plans lift the limits, and the AI is included on every plan instead of being billed per task.
Other things you can do with Intercom
Connect Intercom to Twilio in minutes
No code, no separate AI key. Describe it and Genexti builds it. Free to start.
Get started free →